Call Center Intelligence

Call Center Intelligence listens to a support call the way a quality analyst would. It produces a timestamped, speaker-labelled transcript, then pulls out the summary, the decisions, the entities discussed and the actions the agent took — and scores the conversation across eight quality dimensions. One pass over the audio, no manual review queue.

Try it below. The two sample calls are real telco support conversations in Malay — the analysis comes back in English, which is the point: your contact center can run in any language and your reporting can still run in one. You can also upload a recording of your own.